Dorian wearing dark blazer and white shirt, professional portrait photograph

Dorian Rosca

Customs Manager

Executive summary

Friction at the border can quickly erode shelf life, interrupt production, weaken customer commitments, and reduce the value of goods. Food and beverage firms must understand the time budget attached to critical products and routes – and design border processes around the amount of delay those goods can realistically absorb.

Key insights

  1. Know the time budget for critical products. Shelf life, retailer requirements, production schedules, promotional windows. All create different limits on how long a shipment can tolerate delay.
  2. Find where hours accumulate. Documentation gaps, certification, inspections, logistics, or slow escalation can eat away time before and during movement.
  3. Build for predictability. Time-sensitive trade depends on preparation. Establish clear ownership and contingency planning around products and routes where delay carries the biggest commercial cost.

Time is expensive in food and beverage. A lorry can stop, but the products inside don’t stop ageing.

“For perishable goods, delay is depreciation.”

Berries soften. Chilled products lose shelf life. Seafood moves closer to the point where quality, value, and saleability begin to change.

The clock keeps moving elsewhere in the operation, too. A key ingredient might miss a scheduled production run; seasonal stock could arrive after the promotion it was meant to support.

For food and beverage firms, time changes the value of the product itself.

Why this matters

Supply chains operate with narrow tolerances around freshness, temperature, production, and customer timing. When goods cross borders, inefficiency affects margin, waste, service levels… and even whether a market remains commercially viable.

Governance advisory on international trade →

Four clocks are running at once

A shipment can be on time by one measure while losing value by another. You need to know which clock is running down while that shipment moves.

What is running down The commercial consequence
Product Freshness. Shelf life. Temperature tolerance. Waste. Discounting. Rejection.
Production Ingredient availability. Manufacturing schedules. Lost capacity. Rescheduling.
Customer Delivery windows. Remaining-life requirements. Lost orders. Rejected loads.
Market Promotions. Launches. Seasonal demand. Missed revenue.

And crucially, these clocks all run at different speeds.

“A two-day delay may be manageable for one product but commercially decisive for another.”

What does border time actually cost?

In evidence submitted to Parliament, Marks & Spencer said that a lorry travelling from Great Britain to the Republic of Ireland (that once required only one document) can now need more than 200. M&S exports around 7,000 products to the EU; roughly one-third require Export Health Certificates, costing the business well over £1 million a year. Moreover, the retailer says delays can consume up to 24 hours of shelf life across its range.

That is border friction in the language of the product: a day of commercial life disappearing before goods even reach shelves. And something similar occurred at the Texas–Mexico border in April 2022 when enhanced inspections created queues lasting hours and, in some cases, days.

  • Campos Bros Produce had two truckloads of key limes – worth around $50,000 each – stuck at the bridge for two days.
  • Sterling Fresh said a customer cancelled a broccoli order because it had not arrived on time.
  • Fresh Produce Association of the Americas later estimated losses to fruit and vegetable businesses at more than $240 million.

“A border queue looks static, but inside a refrigerated trailer, the economics are still moving.”

Scottish salmon exporters experienced another version of the same problem after new UK–EU trading arrangements took effect in 2021. Salmon Scotland reported at least £11 million in losses, an immediate loss of sales equivalent to 1,500 tonnes, and around 700 tonnes of harvesting delayed to reduce the risk of fish being spoiled or destroyed.

In that case, uncertainty travelled backwards through the supply chain, as border performance began influencing when producers harvested.

The clock starts before trucks reach borders

Many expensive border hours originate upstream.

Weak customs compliance, incomplete paperwork, unclear broker instructions, missing supplier evidence, or uncertainty over inspection requirements create delays long before a vehicle reaches a port or checkpoint.

When nobody knows who can make decisions once a shipment is in motion, the cost accelerates.

Therefore – for time-sensitive trade – preparation needs to reflect the commercial tolerance of the product.

  • Which shipments carry the least room for error?
  • Which requirements can be resolved before dispatch?
  • Who intervenes when a delay starts consuming available contingency?

“The cheapest border delay? The one removed before the shipment leaves.”

Design around the time budget

Leadership teams need to know which SKUs and routes are most time-sensitive; the minimum remaining shelf life customers will accept; how much delay production can absorb; and where documentation, certification, or inspections repeatedly create friction.

They also need contingency: alternative routes, clear escalation contacts, and a realistic understanding of what happens when normal movement fails. Strategy and horizon scanning can help businesses identify emerging disruption early enough to protect critical routes and commercial windows.

One useful measure is remaining commercial life on arrival. Transit time tells you how long the journey took – remaining commercial life tells you what is left to sell, manufacture with, or deliver against, once the journey is over.

Ultimately, every cross-border food product carries a finite amount of time between production and commercial value.

The border consumes some of it. Businesses that understand where those hours are being lost can design processes accordingly – protecting freshness, customer commitments, and margin.

“When every hour carries commercial value, border efficiency belongs on the P&L.”

Borders For the Boardroom: Episode 13 | HMRC perspective to customs and borders

Kevin Franklin, who brings 40+ years’ experience with HMRC, sits down with Christopher Salmon to overview the Department’s relationship with the border.

Listen now on Spotify →

Listen now on Apple →

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